Terms and Conditions rr44 — Platform Usage Guidelines

Welcome to rr44, an online casino platform operated under a valid licence and in compliance with international industry standards. These Terms and Conditions constitute a legally binding agreement between you ("Member") and rr44 ("Platform", "We") governing the use of the website, mobile application, and all services offered by rr44.

By registering an account, making a deposit, or using any part of the rr44 platform — whether via the website at rr44.wine or our mobile app — you confirm that you have read, understood, and agreed to comply with all terms contained in this document, including the Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

Rr44 reserves the right to update or amend these Terms and Conditions at any time. Any changes take effect upon publication on this website. It is your responsibility to review this document periodically.

To access the full range of rr44 services, you are required to register a valid account. During the registration process, you agree to comply with the following conditions:

• You must be at least 18 years old at the time of registration. rr44 does not permit underage users under any circumstances.
• You are only permitted to hold one (1) active account at rr44 at any one time. Holding multiple accounts will result in the freezing of all associated accounts and forfeiture of balances.
• All information provided during registration must be accurate, complete, and up to date — including full name, phone number, and payment details.
• You are solely responsible for keeping your account password confidential. rr44 will not be held liable for any losses resulting from unauthorised access caused by your own negligence.
• Registration using a false identity, borrowed information, or third-party details is strictly prohibited and may result in legal action.

An identity verification (KYC) process will be conducted for all withdrawal requests. You may be required to submit a copy of a valid identification document such as a national identity card or passport. This process is an industry standard designed to protect the security of all members.

Rr44 offers a variety of deposit and withdrawal methods suited for Malaysia users. All financial transactions are subject to the following policies:

Deposit:

• The minimum deposit is RM 20 or the equivalent value set for the selected payment method.
• Deposits are typically processed instantly or within a few minutes, depending on the payment method used.
• Supported deposit methods include local bank transfers, e-wallets (Touch 'n Go, GrabPay), and USDT via the TRC20 network.
• Rr44 does not charge any processing fees for deposits. However, your bank or payment service provider may apply their own charges.

Withdrawals:

• The minimum withdrawal amount is RM 50 or the equivalent value specified.
• All withdrawal requests will be processed within 5 to 30 minutes for standard cases, subject to satisfactory KYC verification.
• Withdrawals may only be made to the same payment method used for the deposit, unless otherwise approved by the rr44 finance team.
• Rr44 reserves the right to suspend or place a hold on withdrawals for investigation purposes if suspicious activity is detected on the account in question.
• Withdrawals requiring additional verification will be communicated via email or in-platform message.

Rr44 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to wagering requirements (rollover) and the following conditions:

• The rollover requirement for each bonus will be clearly stated on the relevant promotion page. You are required to fulfil the rollover requirement before any winnings from the bonus can be withdrawn.
• Bonuses may only be used on games designated for the respective promotion, unless otherwise stated.
• Rr44 reserves the right to void any bonus suspected of being obtained through fraudulent means, abuse, or multi-account coordination.
• Unused bonuses that expire within the specified validity period will be automatically forfeited and cannot be recovered.
• Each promotion has a set start date and end date. No bonus may be claimed outside the valid promotion period.
• Rr44 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice, particularly where there is evidence of abuse.

All games offered on the rr44 platform are operated in accordance with the rules and procedures set by the respective game providers. The outcome of every game is determined by a certified Random Number Generator (RNG), free from any external influence.

• Game results are final and may not be disputed unless there is clear and verifiable evidence of a technical failure.
• In the event of a technical disruption during gameplay, rr44 will resolve the case based on saved server records — not based on screenshots or unilateral claims.
• The use of automation software, bots, or any tools designed to gain an unfair advantage in games is strictly prohibited.
• Players found engaging in syndicate play or strategies designed to exploit the bonus system will have their accounts terminated.
• Minimum and maximum betting limits for each game are as displayed within the respective game interface.

Rr44 actively monitors unusual gameplay patterns. If your account is identified as exhibiting suspicious activity, our team reserves the right to investigate and freeze the account until the investigation is complete.

Rr44 expects all members to conduct themselves in a responsible, respectful, and lawful manner when interacting on our platform. The following are strictly prohibited:

• Using the rr44 platform for money laundering or any other unlawful financial activity.
• Harassing, threatening, or abusing other members or rr44 support staff through any communication channel.
• Sharing your account login credentials with others or allowing third parties to use your account.
• Attempting to hack, attack the technical infrastructure, or disrupt the normal operations of the rr44 platform in any way.
• Spreading false, misleading, or deceptive information about rr44 to the public or within online communities.

Any breach of the above rules will result in immediate action, which may include account suspension, balance forfeiture, permanent account termination, and/or reporting to the relevant authorities.

Either you or rr44 may terminate the account at any time, subject to the following conditions:

Closure by Member: You may request account closure at any time by contacting the rr44 support team. All eligible balances will be processed for withdrawal following satisfactory KYC verification and once all related bonus requirements have been fulfilled.

Termination by rr44: rr44 reserves the right to suspend or terminate your account without prior notice under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Evidence or suspicion of fraud, money laundering, or other illegal activities.
• Multiple account registrations by the same individual.
• Providing false information during registration or the KYC process.
• Account inactive for more than 12 consecutive months without any activity.

Rr44 provides its gaming platform on an "as-is" basis and makes no guarantees regarding uninterrupted operation. However, we are committed to maximizing uptime and will notify members in advance of any scheduled maintenance.

• Rr44 is not liable for any losses arising from internet service disruptions caused by your internet service provider.
• Rr44 is not liable for disputed game outcomes unless there is substantial evidence of a system failure on our part.
• Rr44's maximum liability to any member under any circumstances is limited to the net deposit amount made by that member within the 30 days preceding the claim.
• Rr44 is not liable for any indirect losses, loss of profits, or losses arising from the use of the platform.

Rr44 takes the protection of members' personal data seriously. All information collected during registration and platform use is handled in accordance with the separate rr44 Privacy Policy, which forms part of this agreement.

• Your personal data is used solely for identity verification, transaction processing, customer support, and compliance with legal requirements.
• Rr44 will not sell, lease, or disclose your personal data to third parties for marketing purposes without your consent.
• All communications between your device and rr44 servers are protected with 256-bit SSL encryption.
• You have the right to request access, correction, or deletion of your personal data at any time by contacting our team.

For more information on how we handle your data, please refer to Privacy Policy in full.

Rr44 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on this website.

• For material or significant amendments, rr44 will endeavour to provide notice via email or in-platform notification at least 7 days before amendments take effect.
• Continued use of the rr44 platform after any amendments take effect constitutes acceptance of the revised terms.
• If you disagree with any amendments made, you have the right to close your account before the effective date of those amendments.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the rr44 team is ready to assist you. We are committed to responding within 24 hours on business days.

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the corner of the platform.
• Support Email: [email protected] — for written enquiries requiring documentation.
• Help Centre: Visit the FAQ for answers to frequently asked questions.

For formal complaints or issues related to game integrity, you may contact our licensing authority directly. Regulatory body details are available upon request through our support team.

Rr44 welcomes constructive feedback from members. Your input helps us continuously improve our platform and services for the satisfaction of all members.