Privacy Policy rr44 — Data Protection & Information Security

This Privacy Policy outlines rr44's commitment to protecting your personal information as a member of our online casino platform in rr44.wine. We understand that privacy is a fundamental right of every individual, and we take this responsibility seriously.

When you register an account, make a deposit, play games, or interact with any part of the rr44 platform — whether via the website or mobile app — you are entrusting us with your personal information. We do not take that trust lightly.

This document clearly explains what data we collect, why we need it, how it is used, who can access it, and what your rights are regarding that data. We have written this policy in plain language so you truly understand what happens with your information — not just confusing legal jargon.

Rr44 only collects data that is genuinely necessary to operate the platform and provide you with the best possible service. The following are the categories of data we collect:

Automatically Collected Data

In addition to information you provide directly, our platform automatically collects certain technical data when you browse our website or use our app. This includes your IP address, browser type and version, operating system name and version, pages visited, time of visit, and other technical log data. This data is used solely for security and service improvement purposes.

Every piece of data we collect has a clear and lawful purpose. RR44 uses your personal information for the following purposes:

• Identity Verification: Verifying that you are the legitimate account owner and meet the minimum age requirement of 18 years.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
• Account Security: Detecting and preventing unauthorized access, fraud, money laundering, and other suspicious activities.
• Customer Support: Providing relevant and effective assistance when you contact our support team.
• Service Communications: Sending important notifications related to your account, transactions, policy changes, and security information.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate interventions.
• Platform Improvement: Analyzing usage patterns in aggregate (not individually) to improve the user experience and platform performance.
• Legal Compliance: Complying with applicable legal requirements, regulations, and directives from relevant authorities.

If you have given your consent, we may send you information about promotions, bonuses, and special offers that may interest you. You may withdraw this consent at any time through your account settings or by contacting our team.

Rr44 understands that the confidentiality of your data is a priority. We does not sell your personal data to any third party. However, there are limited situations where we may need to share information with certain parties:

• Payment Service Providers: Required transaction information is shared with payment gateway providers and banking institutions to process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Game Providers: Required game data is shared with casino software providers to operate your game sessions. This information is kept to the minimum necessary for technical operations only.
• Legal Authorities: We will disclose information when required to do so by law, court order, or direction from a legitimate regulatory authority. In such cases, we will notify you in advance where permitted by law.
• Associated Companies: Within the rr44 group of companies, information may be shared for internal operational purposes, subject to equally stringent privacy policies.

The security of your data is our core responsibility. rr44 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure.

Technical Security Measures

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols
• Data encryption at rest using AES-256 for sensitive data
• Two-factor authentication (2FA) for member account access and internal systems
• Multi-layered firewall and intrusion detection system (IDS/IPS)
• Regular security vulnerability scanning by independent third parties
• Regular and secure data backups for disaster recovery

Data Retention Period

Your personal data is retained for as long as your account is active and for the period required thereafter to fulfil legal obligations, resolve disputes, and enforce our agreements. In general:

• KYC data and financial records: retained for a minimum of 5 years after account closure in accordance with anti-money laundering legal requirements.
• Game records and transaction history: retained for 3 years after each transaction.
• Technical logs and usage data: retained for 12 months then automatically deleted or anonymised.

The rr44 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how our platform is used. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for the platform's basic operations — including login session management and language preferences. Without them, the platform will not function properly. This type of cookie cannot be disabled.
• Performance Cookies: Helping us understand how web pages are used and identifying technical issues so we can continuously improve platform performance.
• Functional Cookies: Storing your preferences such as display settings and language choices so you do not need to reconfigure them on every visit.
• Analytics Cookies: Collecting anonymized usage data to help us understand traffic patterns and improve platform content.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the rr44 platform.

As an RR44 member, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact the RR44 support team via Live Chat or email at [email protected]. Your request will be processed within 30 working days. In complex cases, this period may be extended to up to 60 days with prior notice to you.

The rr44 platform is a service strictly limited to individuals aged 18 years and above. We do not knowingly collect, store, or process any personal data from minors.

If we discover that personal information of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child may have registered on our platform are urged to contact our team immediately.

Rr44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. The "Last updated" date at the top of this document will always reflect the most current version.

• For significant or material amendments, we will notify you via your registered email or an in-platform notification at least 14 days before amendment takes effect.
• Continued use of the rr44 platform after any amendments take effect will be considered acceptance of the updated Privacy Policy.
• If you disagree with any amendment, you have the right to close your account before the amendment takes effect by contacting our support team.

We recommend you review this page periodically to stay informed about how we protect your personal information.

If you have any questions, concerns, or complaints regarding how RR44 handles your personal data, we welcome you to get in touch. Our Data Protection Officer (DPO) team is ready to assist.

• Live Chat: Available 24/7 via the chat icon on the platform — for immediate enquiries.
• Email: [email protected] — mark the subject as "Privacy Enquiry" for direct routing to the relevant team.
• Help Centre: Visit FAQ page for answers to frequently asked questions about privacy and account security.

Every privacy-related complaint will be thoroughly investigated and you will receive a response within 5 working days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in Malaysia.